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john3859

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question [link widoczny dla zalogowanych], “What do I want to improve within my business”.This might seem like a straight forward question but for many businesses [link widoczny dla zalogowanych], the answer to this question can determine whether Six Sigma is going to be successful or fall by the wayside like some other improvement initiatives. To understand the requirement and deliverables for Six Sigma the organization should listen to TWO VOICES.1) Voice of the Customer (VOC)This is the more powerful of the two voices in question as customers are the reason why we are in business. Many projects are initiated as a response to a particular customer requirement or complaint.2) Voice of the Business (VOB)Although not as powerful as the Voice of The Customer [link widoczny dla zalogowanych], projects or initiatives that are initiated from within the business tend to start from either a need to improve efficiency, reduce cost or ultimately to respond to a historical customer requirement or problem.Where both of these two voices meet is through the link to the direct outputs of the process. The outputs of any process are produced to satisfy a requirement. If the output is to an external customer then it should satisfy the Voice of the Customer. If the output is to an internal customer, then it should satisfy the Voice of the B