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How to write a business report of the Office of mystery shoppers make unannounced visits

several operators are now primary business offices in order to ensure service levels and service hotline and conduct performance appraisal, are taking a mysterious way to make unannounced visits to customers. In general, third-party companies are hired, or non-professional recruitment of professional staff training in accordance with the provisions of the routine of ordinary customers as to the actual experience of the service, mystery shopper services will follow the norms and standards for the scale of the fight points, integrated the service personnel, offices, all branches and other achievements, completion of the assessment units at all levels.

So how do we write this unannounced visits to the detection of mystery shoppers report?

first, to ensure the accuracy of all data. Because the examination requirements, all of the reports conclusions and figures will be related to the vital interests of the parties, any negligence and errors is irresponsible. At this point, the authors of the report through various means, self-examination, peer review, logical investigation, particularly in relation to the number of salespersons, the Office of a name, typos are not allowed.

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Second, to maintain an objective and fair look at issues, not personal likes and dislikes in the report. Wording in the report, try to use neutral words, avoid the use of exaggerated performance methods, the most should be noted that do not use abusive words with, such as Do not go to a sentiment in the report.

Third, the report specification to use the language may not be used abbreviations that only you can read sentences.

Fourth, the report's conclusions In brief and valid, with the number of words, but also as accurate as the accounting records, do not use fuzzy words like

Fifth, the mystery shopper's report should give clear results, on a regular cycle throughout the test questions or more general problem, it should start in a concise statement of the report, so that people reading Detection of the overall impression found.

Sixth, the findings on the detection of vertical and horizontal matrix plane description, such as comparative analysis from the space, but also on the comparative analysis of the process,[link widoczny dla zalogowanych], if possible, the three-dimensional analysis is not excessive . The level of assessment services, quality of service quality and service in time and space stability is very necessary.

seventh, attention to the relationship between the whole and the individual in the study, while the overall depth of the case study method to be used anatomical sparrows, and strive to make surface observations through case studies of vulnerability.

Eighth, do not copy a report to another report. Although each of the unannounced visits are similar, or even almost the same results, which do not change just after the change in replication time and name. Test is different every time, unless intention to write, can not feel the problem, but does not identify the problem.