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China is fast catching up with India by offering cost-effective outsourcing services. According to a recent report from Callcenters.Net ,[link widoczny dla zalogowanych], an Asian research firm, China's call centre industry is set to grow 22 per cent this year. In India, the work force is seen rising 16 per cent to 312,500,[link widoczny dla zalogowanych], Sydney-based research firm Callcentres.Net said.
The size of the industry's labour force,[link widoczny dla zalogowanych], including bank hotline services and IT companies' technical support staff, will hit 158,000 this year, up from 130,000 last year,[link widoczny dla zalogowanych], registering a 22 per cent increase. Although the size of China's call centre industry is just half that of India's,[link widoczny dla zalogowanych], experts said China's high productivity and cost-effective human resources will attract more multinationals to set up centres in the country.